George Pie - Manufacturing Engineer¶

Persona Description¶

Age: 28

Skills: Manufacturing engineering, with 5 years of experience in the manufacturing team at Austin.

Scope: Coco Pharmaceuticals' manufacturing sites.

Job:

• George was originally employed by the small-batch manufacturer in Austin that Coco Pharmaceuticals recently acquired. He is on secondment to Stew Faster's manufacturing team.
• His role is to help Stew adapt the core Coco Pharmaceuticals manufacturing sites to more flexible ways of working.

Thinks/Feels:

• George has only ever known the way that Austin works, and he is surprised by how differently the original Coco Pharmaceuticals manufacturing sites operate - and by how different again the recently acquired Bucharest site is.

Hears:

• Explanations from the original Coco Pharmaceuticals teams of why their processes are the way they are.

Says/Does:

• Shares how Austin runs its small-batch manufacturing, and works with Stew to identify which of those practices could be adopted at the other sites.

Sees:

• Three sets of manufacturing practices - Austin, Bucharest and the original Coco Pharmaceuticals sites - that each work for the site that uses them, but differ widely from one another.

Top challenges:

• Understanding why each site works the way it does before recommending changes.
• Introducing more flexible ways of working without disrupting the high standards of quality and consistency that the original sites are known for.

Desired Outcome:

• Manufacturing sites that can respond flexibly to the move to personalized medicine, while keeping the strengths of each.