Harry Hopeful - Sales¶
Scope: Sales Lead for the sale of cancer drugs to large hospitals.
- Harry is a salesman. In addition to selling the company’s products, he is responsible for entering information about his customers and the orders they make.
- If errors are found in the information entered, he must correct it.
- If one of his customer records is merged with another, he is asked to confirm the collapse is valid.
- He may also make updates to customer information which may also result in duplicate record being detected. (Such as a name change or DOB correction).
- Harry is involved in the fraud investigation because some of his customers are affected.