Robbie Records - Hospital Patient Data Manager¶

Persona Description¶

Age: 45

Skills: Records management, hospital procedures, administrative processes.

Scope: All patient data held by the hospital and its use.

Job:

• Robbie is responsible for the proper collection, management, and security of patient data.

Thinks/Feels:

• Robbie is frustrated.
• Much of his Job is very dull, chasing up missing information and making routine changes to the data to fix errors in it. However he feels he has tremendous responsibility with this job and wants to spend more time working on better processes for managing this data.

Hears:

• Concerns about data privacy - particularly around patient data.
• Demands for more types of data to be maintained.

Says/Does:

• Robbie maintains a very hard-line attitude to new uses of patient data. His default answer is no unless he can see a clear description of where the data is going, how it is to be used, the surrounding safeguards, and what happens at the end of the project.

Sees:

• A general lack of care about keeping records in the hospital unless it is directly related to particular specialist work of one of the leading practitioners who need the records to progress their work.

Top challenges:

• Ensuring the right data is collected in situ during patient interactions and clinical work.
• Many of the medical devices store data in private, proprietary formats, and it is challenging to retrieve the data.

Desired Outcome:

• Complete transparency on how all patent data is collected, stored, managed, and disposed of through the hospital and partner organizations.

Interactions¶

Robbie Records has interactions with the medical staff at Hampton Hospital that are engaged in research work. He also has contacts with the clinical trials team in Coco Pharmaceuticals.

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