Gary Geeke - Chief Information Officer¶

Persona Description¶

Age: 29

Skills: Systems and technology, automation

Scope: Organization-wide

Job:

• Gary is responsible for the set up and operation of all of the IT infrastructure that Coco Pharmaceuticals operates.
• He works for Erin Overview although he is pretty autonomous since no-one else really understands the systems the way he does.
• Gary joined Coco Pharmaceuticals straight from college, and has learnt IT systems management - and the security that goes with it - on the job. He supports Ivor Padlock with the security of the IT systems, but he is no security expert.
• Gary's title was IT Infrastructure Lead until Jules Keeper joined the company and brought all of the governance leaders together to build the multi-faceted governance program. Gary became head of the IT Infrastructure governance domain, and his title changed to Chief Information Officer to recognize his governance leadership. Ivor Padlock's title changed to Chief Security Officer at the same time, for the same reason.

Thinks/Feels:

• Gary loves technology and finds the variety of technology that the company uses to be a real bonus in keeping up his skills.

Hears:

• Criticism of the IT team for being unresponsive to the needs of the business.
• Encouragement from Erin Overview.

Says/Does:

• Focuses on the day-to-day running of the IT systems.
• Enjoys new projects as a way of extending his skills.
• Uses automation wherever possible to reduce effort on running existing systems.

Sees:

• A growing reliance on the IT teams.
• The need for a more sophisticated approach to operations and the integration of information.

Top challenges:

• Keeping the systems running all the time.
• Diagnosing problems.
• Maintaining a social life with the anti-social hours he is working.

Desired Outcome:

• Fully automated operations with appropriate alerting and diagnostics.
• Time to work on new projects that expand his skills.